AskTommi Privacy Policy

Version 1.0 — Effective 20 May 2026

1. Overview

This Privacy Policy explains how AskTommi collects, uses, stores, and protects information about parents and children who use the platform.

2. Information We Collect

We may collect:

  • parent account information (name, email, timezone);
  • child account profiles (nickname, preferences);
  • subscription and billing information;
  • interaction metadata and usage analytics;
  • device, browser, and operational telemetry.

3. Child Conversations

AskTommi is designed with parent/child separation principles. Parents are not provided raw child chat transcripts through the product.

We may process interactions internally for:

  • moderation;
  • safety systems;
  • operational support;
  • service improvement;
  • abuse prevention.

4. AI Processing

AskTommi uses third-party AI providers and infrastructure providers. Submitted prompts and responses may be processed by those providers to operate the service.

5. Safety and Moderation

Automated systems may classify prompts, block unsafe requests, apply safety policies, and generate operational risk signals.

6. Billing Data

Payment information is processed by third-party payment providers such as Stripe. AskTommi does not store full payment card details.

7. Data Retention

We retain data only as reasonably necessary for platform operation, legal obligations, dispute handling, and security and abuse prevention.

8. Security

We implement reasonable technical and organisational safeguards. No system can guarantee absolute security.

9. Your Rights

Parents may request access to account data, correction of inaccurate data, and deletion requests where legally permitted.

10. Cookies and Analytics

We may use cookies and analytics technologies for authentication, performance monitoring, operational metrics, and service improvement.

11. International Processing

Data may be processed in jurisdictions outside Australia.

12. Changes

We may update this Privacy Policy periodically. Continued use after changes constitutes acceptance.

13. Contact

Privacy enquiries may be directed to AskTommi support.